Nicole McCracken, Administrative Assistant
Dear Robson Ranch homeowners,
With the automatic activation of each of your member cards, I wanted to share some information that would be helpful when it comes to the monthly billing. As you recall, the HOA took this action in order for everyone to participate in the “groceries to-go” and restaurant “to-go” orders and be able to charge, without the delay of having to fill out the required paperwork.
Anything you charge to your member account—food, golf, fitness classes, event tickets, etc. —is billed monthly. Statements are sent around the 5th of the month for the previous month’s charges via email and paper mail, depending on which delivery options you chose. You can view your delivery method on the HOA website after you login under “my account.” If you’d prefer, you also can change your delivery preference to email and/or mail through this page as well. All member charge payments must be paid by the 25th of the month. You can view and pay your statement through the HOA website by linking a bank account (ACH payment) or credit card (will incur a 2.5% processing fee). You also may initiate a bill pay through your bank or mail in a check. If you are mailing in a check or doing a bill pay through your bank, it is extremely important to note your eight digit member number (which can be found on the upper right of your statement) in the memo line of your check. This allows the lock box facility to process your payment quickly and correctly.
The remit to address is:
Robson Ranch CG HOA
PO Box 65433
Phoenix, AZ 85082
If you have any questions regarding your statement or member account, please email firstname.lastname@example.org.
Have a great day!