General Manager’s Report

Happy New Year Robson Ranch Arizona!

To keep up with tradition, I’d like to reflect back on 2018 and start the new year off by bragging to you, just a bit, with some of the staff’s accomplishments this past year.

To begin with, the guest relations team (greeters) know first-hand that first impressions can make all of the difference in the world. In 2018, they said, “Welcome to Robson Ranch” 1,000 more times compared to 2017. In all, we had 61,000 visitors and guests enter through the guest lane. Next is the patrol team who drove approximately 36,800 miles around the Ranch last year, up slightly from 2017 with the opening of the new units. Here is a fun fact for you: the earth is approximately 24,900 miles round. Either way, driving around Robson Ranch or around the world, we’ve had our fair share of oil changes and a few new tires put on. Got tools? Our maintenance team was responsible for repairs that included the AC’s, pool heaters, steam generators, kitchen equipment and much more. In all, they oversaw 924 work orders last year which is an increase of over 400 work orders being processed in house versus hiring an outside vendor over 2017. By being able to do so saved the community thousands of dollars. The sports club team stays very busy with the variety of duties they oversee. In all, the sports club staff welcomed a total of 41,000 visitors to the sports club last year which is an amazing increase of 8,000 more visitors/guests to the sports club over 2017. Celebrations and parties of all types kept our banquet team busy with a total of nine weddings, 80 outside events booked (that means revenue to the HOA) and 50 homeowner events (bingo, anniversaries, etc.) being held. A lot of planning goes into having a successful banquet and I can tell you as I have witnessed it myself, the team takes great pride in their work down to the smallest detail. Who’s hungry? I think it’s safe to say the one thing that we all have in common no matter who you are is food! This past year, the restaurant staff took orders for, cooked and served over 71,000 meals for guests at the Grill. That’s also a lot of dirty dishes to clear, wash and put away. We take great pride in having a knowledgeable team of food and beverage employees to make your dining experience an enjoyable one. Lastly, the Ranch House front desk is the “hub” of all incoming phone calls, general questions such as submitting an ALC permit application to billing questions, onboarding, sending email alerts, accepting and tracking work orders and so much more. The desk can be very busy at times so we want to thank you in advance for your patience.

On behalf of the entire Robson Ranch AZ staff, we look forward to being a part of the community in 2019 and seeing you around! Wishing you all a very happy, healthy and prosperous new year.